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3 Types of BPM and Why You Need Each
Business process management simply involves looking at data and making improving changes to your business, notes Asana. You can think of business processes as steps you take to get things done and the management of them as ensuring they are done in the most efficient and effective way possible. Businesses large and small will benefit from better understanding business processes. DVGPro.com presents three types of BPM and how you can use them to benefit your business.
The Three Types of BPM
First, it’s important to understand the three types of BPM you are likely to encounter and consider implementing.
Integration-Centric
Integration-centric BPM models reduce human interaction with systems as much as possible. An example here is implementing cybersecurity protocols across your networks, devices, individual machines, and external drives. Cybersecurity programs can be designed to catch threats and stop them without involving your IT team. There are many affordable cybersecurity platforms out there, and a bit of research should uncover many options that might be ideal for your business.
Document-Centric
Document-centric BPM controls the flow of documents from one area of your business to the other. An example of document-centric BPM is setting your website up to distribute forms to the right parties once papers are signed.
People-Centric
People-centric BPM is the strategy you use to encourage your human workforce to be consistent and efficient. For this, you can utilize standard operating procedures, which Guru says can help prevent mistakes, miscommunication, and stress.
Getting Started
The outcome of business process automation and business process management should be your starting line. You have to know where you want to be to know where to start. Write down your goals, which might include, for example, shaving X amount of time off the ordering process. Next, talk to your staff about pain points that slow them down. You may find that you can easily implement human-centric processes without investing in software or equipment.
Once you have decided on your goals, you can evaluate your current processes to see which might be improved with automation. Begin with small changes to high-priority processes, which are those that directly affect your customers, budget, and employees. Next, choose a process, decide on your BPM, and diagram your ideal workflow. There are different types of workflow, including customer support, outbound sales, and logistics.
Things to Consider
As you’re deciding which direction to take your BPM and your implementation processes, consider the following questions:
- Are your employees involved? If so, make sure that you designate someone from each department as a representative so that all pertinent parties both have a say and are continually updated on progress and changes. To break through any hesitancy employees may have about providing feedback or offering their opinions, you can encourage them with gift cards. When you reward participants via this gift card API, the process of generating such digital incentives is made simple for you and the recipients to use.
- Do you have benchmarks? Lucidchart explains that benchmarks are essentially milestones that you can use to determine whether or not you are making progress.
- Are you open to additional changes? Even though you may have already implemented BPM strategies, this does not mean they will work. Before you begin, make sure that you are open to changes. This could mean something is operationally challenging as changing your entire workflow system to utilizing online software, such as SalesForce or Dropbox, as a supplement to your current operating platforms.
- How will you present your proposed changes and results to stakeholders? Reporting the success – or failure – of your BPM-related efforts is important to your business’s overall success. These reports help you and your team decide how to move forward. Instead of presenting long, detailed reports, try including charts and an infographic or two into your presentations. Infographics are visual representations of important information, like the data you gathered, the success of particular campaigns, or the impact of those changes.
Move Forward with BPM
Business process management is crucial for businesses hoping to expand. When you make your current processes more efficient and prioritize automation, you open up room for improvement and profits. While there are challenges to overcome, including getting all of your employees on board, the outcome of more efficient processes is worth the hurdles.
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By: Gloria Martinez of WomenLed.org
